FAQ
At Yorozuya, we operate on an order-on-demand basis. This means we do not hold stock. Once you place an order, we purchase the product specifically for you, ensuring cost-efficiency and a broad selection of products. After securing your items, we ship them directly to you.
Yorozuya offers a diverse selection of Japanese products tailored to customers outside of Japan, particularly in the Middle East. Our offerings include:
- Cosmetics
- Anime and pop culture goods
- Japanese food and snacks
- Limited-edition items
These products are carefully sourced from trusted sellers, providing you access to exclusive Japanese goods that are often difficult to find internationally.
Yorozuya stands out as a one-stop shop for Japanese products, offering several key benefits:
- Convenience: Access a broad selection of items without needing to shop from multiple vendors. We combine your products into one shipment, saving on shipping costs and reducing delivery hassles.
- Quality Packaging: We carefully pack and label all items for easy identification and safe delivery.
- Exclusive Access: We help you find hard-to-access, limited-edition items from Japan.
- Customer Satisfaction: Our reliable packaging ensures your products arrive in excellent condition.
Since we purchase products after receiving your order, processing times vary based on product availability. Typically, orders are processed within 5 to 7 business days, though rare or limited-edition items may take longer. Some orders, depending on availability, may be processed in as little as 30 minutes. We will keep you updated throughout the process. for more details visit the Shopping Guide Page.
Yorozuya ships internationally from Osaka, Japan, offering various shipping methods based on your location:
Exact shipping times and costs depend on your destination and selected shipping method. For more details, please refer to our Shipping Guide.
Unfortunately, we do not accept requests for specific delivery dates. Shipping times depend on your location and the chosen shipping option. We recommend placing your order in advance if you need items by a certain date.
We do not accept returns or exchanges for customer convenience. However, if you receive a product that is defective or different from your order, we will offer a refund. Contact us for assistance if this occurs. We do not offer exchanges under any circumstances. For details visit Refund Policy Page.
If an item is unavailable after you've placed your order, we will refund the cost of that specific item through your original payment method. Refunds typically reflect within 3-5 business days. We will still ship the remaining items in your order. We do not cancel entire orders due to the unavailability of individual products.
The availability of limited-edition or hard-to-find items can fluctuate. Since we source products after orders are placed, we cannot always guarantee their availability. If a limited-edition item is unavailable, we will issue a refund for that product. For details visit Store Terms & Policies Page.
We are committed to sustainable practices. We use recycled packaging materials whenever possible, reducing environmental impact while ensuring your products are delivered safely. Our eco-friendly shipping and packaging methods are part of our mission to support the planet.
Yorozuya offers several unique benefits:
- Convenience: We combine your orders into one well-packed shipment, reducing shipping fees and delivery complexities.
- Variety: Gain access to a wide range of exclusive Japanese products, including limited-edition items.
- Customer Satisfaction: We focus on providing a hassle-free, reliable shopping experience from start to finish.
- Sustainability: We prioritize eco-friendly packaging and sustainable practices in every step of the process.
Placing an order with Yorozuya is simple:
- Register for a membership account on our website.
- Browse our product categories and add items to your cart.
- Once ready, proceed to checkout.
For detailed instructions, please visit our How to Order page.
We accept payments through PayPal, credit cards, bank deposits, Google Pay, and Apple Pay. For more information on available payment methods, visit our Payment Guide page.