Privacy Policy

Privacy Policy

Last updated: October 2024

This Privacy Policy outlines how Yorozuya Store ("we," "us," or "our") collects, uses, and discloses your personal information when you engage with our services, make purchases on yorozuyastore.com (the "Site"), or communicate with us. By using our services, you consent to collecting, using, and disclosing your information as described in this Privacy Policy. If you do not agree with this policy, please refrain from accessing or using our services.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, operational requirements, or legal regulations. When we make revisions, we will post the updated Privacy Policy on the Site and indicate the "Last updated" date, along with any other necessary steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information from various sources, based on your interactions with us. In addition to the specific uses detailed below, we may use this information to communicate with you, deliver our services, adhere to legal obligations, enforce our terms of service, and safeguard our services, rights, and those of our users.

What Personal Information We Collect

The types of personal information we collect depend on your interactions with our Site and services. Personal information refers to data that identifies, relates to, describes, or is associated with you. The following sections categorize and specify the types of personal information we collect:

Information We Collect Directly from You

Information you submit to us via our services may include:

  • Basic contact details: your name, address, phone number, and email.
  • Order information: your name, billing and shipping addresses, payment confirmation, email address, and phone number.
  • Account information: your username, password, and security questions.
  • Shopping information: items you view, place in your cart, or add to your wishlist.
  • Customer support information: details you provide when communicating with us.

Certain features of our services may require direct information submission. You have the option not to provide this information, but it may limit your access to specific features.

Information We Collect through Cookies

We automatically collect certain information about your interactions with our services, referred to as "Usage Data." This information is gathered through the use of cookies, pixels, and similar technologies. Usage Data may encompass data related to your device, browser, network connection, IP address, and interactions with our services.

Information We Obtain from Third Parties

We may receive information from third parties, such as:

  • Companies supporting our Site and services (e.g., Shopify).
  • Payment processors, who gather payment information for processing and order fulfillment.
  • Third parties who collect information when you visit our Site, open our emails, or interact with our services or advertisements.

All information received from third parties is treated in accordance with this Privacy Policy. We are not responsible for third-party information accuracy or their policies and practices.

How We Use Your Personal Information

We utilize your personal information for the following purposes:

  • Providing Products and Services: To fulfill our contractual obligations, process payments, ship orders, send notifications, manage accounts, facilitate returns and exchanges, and enable reviews.
  • Marketing and Advertising: To send marketing communications, tailor advertising, and improve our services.
  • Security and Fraud Prevention: To detect and address fraudulent, illegal, or malicious activities.
  • Communication: To provide customer support and enhance our services.
  • Cookies: We use Cookies to power and enhance our services, remember your actions and preferences, run analytics, and improve user experience.

For more information about the Cookies used, please review our Cookie Policy.

How We Disclose Personal Information

In certain cases, we may share your personal information with third parties for legitimate purposes, in compliance with this Privacy Policy. Instances may include sharing with:

  • Vendors and third parties supporting our services (e.g., IT, payment processing, data analytics, and customer support).
  • Business and marketing partners, like Shopify, to provide services and advertise.
  • Affiliates within our corporate group for business purposes.
  • In connection with a business transaction or to comply with legal obligations.
  • When you consent or request disclosure, such as shipping products or through social media widgets or login integrations.

Categories of personal information and sensitive personal information (denoted by *) that we have disclosed in the past 12 months:

  • Identifiers (basic contact details, order, and account information)
  • Commercial information (order, shopping, and customer support information)
  • Internet or similar network activity (Usage Data)

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

Our services allow you to post user-generated content, such as product reviews. This content is public and accessible to anyone. We do not control third-party access to the information you make available publicly, and we cannot ensure their respect for your privacy.

Third-Party Websites and Links

Our Site may contain links to third-party websites or online platforms. Ensure you review their privacy and security policies and terms and conditions. We do not guarantee third-party privacy or security and are not responsible for information accuracy, completeness, or reliability on these sites.

Children's Data

Our services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

Data Security

Please be aware that no security measures are infallible. We recommend against using unsecure channels to transmit sensitive or confidential information. We do not guarantee "perfect security."

Data Retention

The duration of personal information retention varies based on factors like account maintenance, service provision, legal obligations, dispute resolution, contract compliance, and policy enforcement.

Your Rights and Choices

Depending on your location, you may have rights related to your personal information, including:

  • Right to Access/Know: Request access to your personal information.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Request a copy of your personal information and its transfer to a third party in specific circumstances.
  • Restriction of Processing: Ask us to stop or restrict personal information processing.
  • Withdrawal of Consent: If we rely on your consent for processing, you may withdraw it.
  • Appeal: If we decline your request, you may appeal.
  • Communication Preferences: Opt out of promotional emails while still receiving non-promotional communications.

You can exercise these rights on our Site or by contacting us using the provided contact details. We do not discriminate for the exercise of these rights. We may require information verification before responding.

Complaints

If you have complaints about our data processing, contact us using the provided details. If you are unsatisfied with our response, you may have the right to appeal or file a complaint with your local data protection authority.

International Users

Personal information may be transferred, stored, and processed outside your country. It may also be processed by staff and third-party service providers in different countries. When transferring data out of Europe, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses.

Contact

For privacy-related inquiries or to exercise your rights, contact us at info@yorozuyastore.com or:

Yorozuya Co., Ltd. 540-0037, Ōsaka Osaka Chuo Ward Uchihiranomachi 2-2-7, Osaka Bunkakaikan 4F, Japan

Thank you for trusting Yorozuya Store. Your privacy is essential to us, and we are committed to providing you with exceptional products and services while protecting your personal information