Shipping Guide & Policy

Order Preparation and Shipment Time:

After you’ve placed your order, please allow 5 to 7 days for us to carefully process and package your items. Each product is handled with the utmost care to ensure it arrives in perfect condition.

How We Pack Your Order:

We collect your items, pack them into one box, and use durable, anti-fragile packaging to protect your order during transit. Our packaging undergoes a damage test simulation to ensure its strength. We understand that your package may pass through several countries, so we take extra care to pack it securely before shipment.

Delivery Time:

Delivery times may vary depending on the shipping service you select:

DHL Express: Delivers within 3 business days.
FedEx: Delivers within 7 business days, with potential extensions up to 10 days based on the service provider’s status.
Shop & Ship / Forwarding Services: Delivery times depend on the provider. Please contact your forwarding service for more information.

Shipment Notification:

Once your order has been shipped, you’ll receive an email notification with a tracking number. This allows you to track your package’s journey to your location.

Shipping Costs:

The prices displayed for products on our website do not include shipping costs. Shipping charges are calculated based on the total weight of your order and will be shown at checkout.

Sustainable Solutions

At Yorozuya, we believe in making thoughtful choices for the environment. That’s why we’ve integrated eco-friendly practices into both our packaging and shipping processes, ensuring we do our part without compromising the quality and safety of your products.

Sustainable Packaging:

We use recycled materials for all our packaging. This helps us reduce waste while maintaining the level of protection your order needs. It's a simple step, but one we believe makes a difference in minimizing our environmental impact.

Eco-Friendly Shipping Options:

We've partnered with DHL GoGreen, a service that focuses on reducing carbon emissions through carbon-neutral shipping. By selecting this option, your order will be delivered with sustainability in mind, offering a practical way to support eco-friendly logistics.

Shipping Policy:

Payment Confirmation:

Your order will be shipped once payment is confirmed. Please note, once payment is processed and the shipping procedure begins, cancellations are not possible.

Item Restrictions:

Certain items are prohibited from shipping due to safety and regulatory reasons. These include flammable products such as compressed sprays, oils, perfumes, and items containing batteries. We do not sell any products with batteries or restricted materials.

Food Products:

When ordering perishable items like chocolates, drinks, and food products, please consider your local weather conditions, especially in summer or hot climates. We recommend against purchasing items prone to melting during these times. Unfortunately, we cannot be responsible for melted items due to weather or delays in receiving your order.

Frequently Asked Questions (FAQs)

1. Where do you ship from?
We ship all orders from Osaka, Japan. Every item is sourced directly from Japan to ensure authenticity and quality.

2. Do you ship worldwide?
Yes, we offer international shipping, delivering authentic Japanese products to your doorstep.

3. What should I include in the shipping address?
Please provide a clear and detailed shipping address in English, including postal codes and mailbox information if applicable. A correct address ensures smooth delivery.

4. I don't have a postal code. What should I do?
If you don’t have a postal code, use the one for the nearest post office branch. Ensure all required national address information is provided, especially for countries with mandatory national address systems.

5. How can I track my order?
After your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your shipment. Tracking your shipment helps ensure a smooth delivery process.

6. Where will my order be delivered?
DHL, FedEx, and Shop & Ship will deliver your order to your doorstep. If using a forwarding service, please contact the provider for details.

7. What shipping options do you offer?
We partner with DHL and FedEx for secure, reliable delivery. Alternatively, you can opt to send your package via your preferred forwarding service, such as Shop & Ship.

8. Which shipping method should I choose?
For Middle Eastern customers, we recommend DHL for its exclusive pricing and environmental sustainability efforts. For customers in Europe or America, FedEx might offer a more cost-effective solution.

9. How do you handle fragile items?
We ensure all fragile items are packed securely with our high-quality packaging process. Our team performs damage simulations and quality checks to guarantee safe delivery.

10. Will I be notified when my shipment arrives?
You will receive a message or a call upon delivery. However, we strongly recommend independently tracking your package to avoid missed notifications.

11. Why is tracking my shipment important?
Failing to track your shipment can result in it being returned to Japan or destroyed by the shipping provider. Please monitor your package closely to avoid issues.

12. Will there be additional fees after I place my order?
We do not add any fees beyond what is shown at checkout. However, local customs duties or taxes may apply, and these are the responsibility of the customer. Please check your country’s import regulations for details.

Contact Us

If you have any further questions or need assistance with your order, feel free to reach out to our customer service team through the contact us page.

Our team is here to assist you with any shipping inquiries or concerns.
Thank you for choosing Yorozuya!