Yorozuya Japan

Shipping Guide & Policy

Learn about our shipping methods, delivery estimates, packaging, and policies — all from Osaka, Japan.

Order Preparation & Shipment Time

After placing your order, please allow 5–7 business days for preparation. We carefully check and pack your items before shipping.

Processing Time

We source items from our Japanese suppliers as needed, verify the order, and pack everything securely. Normal preparation takes 5–7 business days, excluding transit time.

Shipment Notification

When your order is dispatched, we send a shipping confirmation email. When tracking is supported by the selected service, your tracking details will be included or provided when available.

How We Pack Your Order

From order confirmation to handoff, we take care to prepare your products for international shipping.

Product Confirmation

We check the items against your order.

Initial Packing

Products are arranged and cushioned.

Secure Packaging

Protective materials are added where needed.

Packaging Check

We inspect the package before sealing.

Order Fulfillment

The parcel is prepared for carrier handoff.

Happy Delivery

Your parcel makes its way to your door.

Some orders contain delicate products or multiple items. We select appropriate protective packaging for the contents and shipping method.

Delivery Times

Available services depend on the destination, parcel size, and carrier restrictions.

Fast option

FedEx International

Approx. 5–7 business days

Express international delivery with tracking in eligible destinations.

EMS Japan Post

Approx. 5–10 business days

Postal express service, subject to country availability and local conditions.

Japan Post Small Packet

Approx. 4–21 business days

An economical choice for eligible small parcels; service and tracking vary.

Shop & Ship / Forwarding

Approx. 2–3 days in Japan

Domestic delivery to a Japanese forwarding address; international forwarding takes additional time.

Delivery times above are indicative estimates after dispatch, not guaranteed commitments. Customs, remote areas, disruptions, and carrier restrictions may change delivery dates. The options shown at checkout determine what is available for your address.

Frequently Asked Questions

Answers to the questions we hear most often about shipping from Japan.

1. Where do you ship from?

We prepare and dispatch orders from Osaka, Japan.

2. Do you ship worldwide?

We ship to many countries and regions worldwide. Availability depends on current carrier coverage and any destination-specific restrictions. Check the available services at checkout.

3. What should I include in the shipping address?

Include your full name, street address, building or apartment number, city, state or region where applicable, postal code if used in your country, country, and a phone number reachable by the carrier.

4. I don't have a postal code. What should I do?

Some destinations do not use postal codes. Please contact us before ordering if checkout requires a code you do not have. Do not enter an invented code without confirming it is accepted for your destination.

5. How can I track my order?

For trackable services, we share tracking details after dispatch. Tracking updates may take some time to appear on the carrier's website.

6. Where will my order be delivered?

Your order will be sent to the shipping address you provide at checkout or to your designated forwarding address where applicable. Please review your details before placing the order.

7. What shipping options do you offer?

Depending on your destination and parcel, options may include FedEx, Japan Post EMS, an eligible small-packet service, or shipment to a forwarding address within Japan.

8. Which shipping method should I choose?

For faster international delivery, consider an available express service. For smaller parcels, a postal service may be more economical. Compare the eligible options and final charges at checkout.

9. How do you handle fragile items?

We use suitable protective materials and cushioning where needed, although handling in transit is ultimately performed by the carrier.

10. Will I be notified when my shipment arrives?

Delivery notifications depend on your carrier and its local delivery partners. For trackable services, the tracking page is the best place to check the latest delivery status.

11. Why is tracking my shipment important?

Tracking helps you follow your parcel and respond quickly if customs or the delivery company needs information or a delivery arrangement.

Important Shipping Notes

A few things to know before placing your order.

  • Customs & import fees: Depending on the destination, local customs duties, VAT, or import charges may apply and are generally payable by the recipient unless stated otherwise at checkout.
  • Delivery estimates: The processing period is separate from shipping time. Customs checks, weather, and carrier disruptions may cause delays.
  • Address accuracy: Please make sure your recipient details and phone number are complete. Incorrect addresses may cause delivery problems or extra fees.
  • Service restrictions: Some carriers or routes may be temporarily unavailable. The available shipping methods for your destination will be shown at checkout.
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