Return & Refund Policy
At Yorozuya Store, we take pride in delivering exceptional products to our valued customers. To maintain transparency and ensure smooth transactions, we have established the following return and refund policy for orders placed on our online store.
Refunds will only be considered in the following cases:
If you receive a product that is damaged during shipping or defective in any way, we will issue a full refund for the cost of the damaged item.
If you receive a product that is different from what you ordered, we will issue a refund for the incorrect item's cost.
To initiate a refund request, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org within 30 days of receiving your order.
Provide a clear description of the issue, along with relevant images if the product is damaged.
- Our team will assess the request and determine if it meets the eligibility criteria for a refund.
- If your request is approved, we will process the refund to the original payment method within 10 business days.
No Refunds for Other Reasons:
Please note that we do not offer refunds for reasons other than those mentioned above. This includes, but is not limited to, change of mind, personal preference, or dissatisfaction with the product that does not fall under the categories of "damaged" or "incorrect."
Certain products, such as perishable goods (e.g., food, flowers, plants), custom items (e.g., special orders, personalized products), personal care goods (e.g., beauty products), hazardous materials, flammable liquids, or gases, are non-returnable.
European Union 14-day Cooling-Off Period:
If you are located within the European Union, you have the right to cancel your order within 14 days for any reason and without justification. However, this does not apply to customers outside the European Union.
We understand that every situation is unique, and our team is dedicated to addressing your concerns promptly and fairly.
If you have any questions or need assistance with a potential refund request, please do not hesitate to contact us at email@example.com.
Thank you for choosing Yorozuya Store, and we look forward to serving you with quality products and exceptional customer service.