Store Policies

Everything you need to know before ordering from Japan

Yorozuya operates on an order-on-demand system.We purchase your items after your order is placed.

How Your Order Works

All products available in the Yorozuya store can only be ordered through our website. Orders cannot be transferred to any of our accounts on other platforms, such as our Instagram account.

Yorozuya operates on a unique On-Demand Sourcing model. If this method does not align with your expectations, we recommend reconsidering your order, as we will not accept complaints regarding this policy.

Step 1

Place Your Order

Browse our catalog and place your order through our website.

Step 2

We Source Items

We purchase your items from Japanese retailers after your order is confirmed.

Step 3

Items Arrive at HQ

Products arrive at our workspace in Osaka, Japan.

Step 4

Careful Packing

Each item is carefully inspected and securely packed.

Step 5

International Shipping

Your order is shipped worldwide via trusted carriers.

Orders are typically prepared within 5 to 7 days. However, preparation may take longer for exclusive or hard-to-find items or during peak seasons. We do not accept urgent orders or specified date orders under any circumstances.

Shipping Policy

  • Shipping methods are limited to those listed on our website. We do not customize any other shipping methods. Visit our Shipping Guide for details.
  • Address accuracy is your responsibility. Ensure your shipping address is written correctly to avoid delays or loss. We will not check or verify the accuracy of the provided address.
  • When we fulfill your order, we will send you a tracking number. Tracking your shipment is your responsibility. We do not track your order on your behalf.
  • If you do not collect your shipment, it may be returned to Japan or disposed of. Reshipping incurs additional charges including shipping and handling fees.

Shipping time depends on product availability, not only delivery speed. Items are sourced after payment is confirmed.

Combine & Ship (Jam3li)

We provide combined shipping services for registered members only. All completed orders for unregistered members will be shipped immediately after preparation.

Save items

Hold your orders at our warehouse.

Ship later

Choose when you want them sent.

Combine multiple orders

Pay one shipping fee for multiple purchases.

For additional details visit the Combine & Ship Service Page.

Available for approved customers only.

Payment Methods

  • All orders must be paid in advance. We do not offer cash on delivery or buy now, pay later services.
  • Once payment is completed, orders cannot be canceled for any reason. If you wish to add items, you must place a separate order.
  • Discount codes can only be applied to orders placed on our website and are not valid for other uses, such as occasional live shopping.

Bank Transfer

Payment must be completed within 48 hours. Orders will be canceled if payment is not received in time.

Email your payment receipt within 48 hours to avoid automatic order cancellation. Submissions are accepted only via email.

Review our Bank Payment Policy for further details.

We do not recommend prepaid credit card payment methods. If you choose a prepaid card, please be aware it may not accept refunds. Our store is not responsible for payments that cannot be refunded due to the function of such cards.

Refund Policy

We offer refunds if:

  • Item is unavailable after ordering
  • Item is defective upon arrival
  • Wrong item was sent

We do NOT offer:

  • Returns on delivered items
  • Exchanges for different products
  • Value swaps for unavailable items

For additional details visit the Return & Refund Policy page.

Due to international logistics, returns are not accepted. Unavailable products will be refunded immediately. We do not exchange the value for other products.

Important Notes

Please Read Carefully

  • We do not keep stock of products. Some products may be unavailable at the time of order. In such cases, we refund the unavailable items but will not cancel the entire order.
  • Availability is not guaranteed. We do not check the availability of specific products before purchase. Products will only be sourced after payment is confirmed.
  • This is an order-on-demand system. Limited items may sell out before we can source them.
  • Some products are displayed as random — characters or shapes cannot be chosen. You cannot specify the content, shape, or character of random products.
  • Customizations or modifications to products are not accepted. All items are provided as listed.
  • We do not offer gift-wrapping services to ensure products are safely packaged.

Policy Amendments & Feedback

We strictly follow our policies, which will not be altered based on individual requests. Your satisfaction is important to us — please share your opinions and suggestions via info@yorozuyastore.com to help us improve our services.

Thank you for choosing Yorozuya! We are dedicated to providing you with the best service and products, and we appreciate your trust in us.

Why Yorozuya?

JP

Based in
Osaka, Japan

Direct access to authentic Japanese goods

🌐

Worldwide
Shipping

We deliver to customers around the globe

📦

Carefully
Packed

Every order is inspected and securely packaged

✨

Exclusive
Products

Access to items you can't find elsewhere