Return & Refund Policy
At Yorozuya, we are committed to providing exceptional products and service to our valued customers. To maintain transparency and ensure smooth transactions, please review our return and refund policy carefully.
No Returns
We do not accept returns under any circumstances. However, refunds may be issued under certain conditions as outlined below.
Refund Eligibility
You may be eligible for a refund in the following cases:
-
Damaged Products
If your product arrives damaged or defective, you are entitled to a full refund for the affected item. -
Incorrect Products
If the product received is different from what you ordered, we will issue a refund for the incorrect item's cost.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at info@yorozuyastore.com within 30 days of receiving your order.
- Provide a detailed description of the issue along with any relevant images (for damaged items).
- Our team will aim to respond within 2 business days to review your request and determine if it meets our eligibility criteria.
- If approved, the refund will be processed to your original payment method, and you will receive a notification via email once your refund has been processed. Please allow 7 to 10 business days for the refund to reflect in your bank account, as processing times may vary by financial institutions.
Refund Exclusions
Refunds will not be granted for the following reasons:
- Change of mind
- Personal preference
- General dissatisfaction not related to damage or incorrect items
Non-Returnable Products
Certain items are non-returnable and non-refundable, including but not limited to:
- Perishable goods (e.g., food, plants)
- Custom-made or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
European Union 14-Day Cooling-Off Period
If you reside in the European Union, you have the right to cancel your order within 14 days of receipt for any reason. Please note this right does not apply to customers outside the EU.
Customer Support
Our customer support team is available to assist you with inquiries Monday through Friday, from 9 AM to 5 PM JST.
We value each customer's unique situation and are committed to addressing concerns in a fair and timely manner. If you have any questions or need further assistance regarding a refund, please reach out to us at info@yorozuyastore.com.
Thank you for shopping with Yorozuya. We appreciate your business and look forward to serving you again.